Returns & exchanges

All custom-decorated merchandise is made to order and is final sale. We do not accept discretionary returns or issue discretionary refunds.

Exchange requests for eligible items must be made within 15 days of delivery and are subject to approval. Decorated items cannot be exchanged for size or color preference or a change of mind.

If your order arrives damaged, defective or incorrect, contact us within 15 days of delivery with your order number and photos of the issue. We'll review it and provide an appropriate remedy.

Nothing in this policy limits any rights you have under applicable consumer protection law.